Hospital Marketing Journal

The Power of Believing

by Scott Mosley I recently had the privilege of accompanying Jon Headlee to the 4th Annual Becker’s Hospital Review Meeting in Chicago. I got to see a few old friends and left the three-day meeting with some strong impressions reinforced. I was reminded that Lou Holtz is every bit as entertaining of a speaker as he was when I had occasion to hear him during our mutual time in Arkansas. His Friday morning keynote message was simple and on-point. Attitude trumps talent in the game of life. Holtz – a master of motivation – should know. In his address, Holtz mentioned the 1978 Orange Bowl at which the Arkansas Razorbacks entered as overwhelming underdogs to the #2 ranked Oklahoma Sooners, coached by Barry Switzer – a Crossett, Arkansas boy. As an Arkansas native, myself, I remember the game well. The Sooners had a national title in their grasp and were 24-point favorites since just prior to the game Holtz had to suspend three star players for team rule violations. Among them was Ben Cowins, the Razorback’s much-heralded star running back. Arkansas was given little chance of victory. Although the suspended players and fans protested, Holtz refused to back down and the suspensions stood. The #1 Texas Longhorns had lost earlier on New Year’s Day, and everyone knew for certain that Oklahoma would leave the game as national champions. Everyone but Holtz, that is, and a second string running back by the name of Roland Sales. Sales was handed the unenviable and overwhelming assignment of filling in for the suspended Cowins. Well, the outcome is history. Roland Sales caught four passes for 52 yards and two touchdowns and carried the ball 22 times for 205 yards, more than half his total for the entire preceding season. His performance set an Orange Bowl record that stood for 20 years until Ahman Green carried for 206 yards in 1998. Under Holtz’ leadership, Arkansas defeated Oklahoma 31-6 in one of the best ballgames I’ve ever seen. Arkansas finished #3 that year, behind Notre Dame and Alabama. But, I don’t think Holtz saw it that way. Arkansas outplayed Oklahoma in one of the most unlikely exhibitions of attitude and spirit I ever hope to see. Yes, it’s only football. But I think it’s impossible not to draw some parallels. It’s good for us to be reminded of the true power in leadership, teamwork and motivation. Holtz would call it the “power of believing.” Whatever you call it, it’s a vital ingredient in healthcare’s recipe for success. To view the Keynote presentation Winning Every Day: A Game Plan For Success by Coach Lou Holtz, click here.

HEALTHCARE REFORM WEBINAR: 5/21 AT 1PM EST

If healthcare's "shifting value proposition" has you wondering, "What lies ahead?", then you're like most healthcare marketers today. As healthcare organizations develop new systems of care to improve health at a lower cost, the marketer's role is being reevaluated. Healthcare marketers are being challenged to think + perform at new levels to prove their value + ensure their place at the strategy table. In this 30-minute FREE webinar, Ten Adams considers these challenges — and how healthcare marketers can emerge stronger than before during healthcare reform. FEATURED SPEAKER: Scott Mosley Vice President of Strategy Ten Adams Scott has over 25 years of experience in healthcare marketing, having served as Vice President of Planning, Marketing and Communications with two major health systems before leading client strategy development at Ten Adams. In his current role, he provides strategic marketing counsel to healthcare clients, applying his experience, judgment and intuitive sense of the industry in helping Ten Adams deliver smart solutions tailored to the specific objectives of its clients. Don't miss this opportunity to discover how healthcare's changing landscape presents new challenges + opportunities for marketing leaders. Hold your spot today! Space is limited.

The Pitch for the 2013 Addy Awards

Ten Adams had the opportunity to see how our work stacked up against the competition last Friday night at the 2013 American Advertising Federation’s ADDY Awards. This year’s theme involved yet another AMC original television series, The Pitch, offering companies in the Tri-State a chance to compete head-to-head for recognition for their work in advertising. Ten Adams was honored with eleven Addy Awards for hospital advertising campaigns for The Christ Hospital Health Network in Cincinnati, OH, St. Mary’s Health System in Evansville, IN, and Logansport Memorial Hospital in Logansport, IN, as well as self-promotional work. The AAF’s annual Addy Awards recognizes the best and brightest advertising representatives of true creative excellence from media and companies of all types, sizes and locations through the organization’s advertising clubs and districts. Ten Adams was honored with a Judge's Choice award for The Christ Hospital Health Network Campaign. “I chose that campaign because the concept resonated with me personally, which is the first sign of an effective campaign. Hospital marketing is typically an inward expression; you see a lot of marketing that communicates who the hospital is and what they offer. They talk to themselves a great deal. This campaign aimed to buck that trend by bringing the hospital to the community rather than bringing the community to the hospital. The strategy feels genuine and the execution solid. I felt the concept authentically and that emotion is the calling card of quality communication.” - Stefan Mumaw Ten Adams was honored with golds for The Christ Hospital Health Network TV Campaign and for the overall campaign. Two silvers were awarded for self-promotional work - Ten Adams’ Muscle Ad and the Brains AND Beauty promotional video.  One silver was awarded for St. Mary’s Health System – Heart “Choices” TV Spot and another for the Logansport Memorial Hospital Newspaper Campaign – “Well and Good”. As for the bronzes, all were awarded for self-promotional work – the Merry + Bright Campaign and Christmas card and the Ten Adams promotional campaign and Tervis tumbler. [view winners here]  A special thanks goes out to our clients for letting us create outstanding work!

Wellness at Witham

Here’s to health (and wealth) in 2013! One of our special long-term clients — Witham Health Services — made us proud by making a commitment to improving the overall health of their community. To start tackling this goal, Witham is providing monthly health screenings, seminars and events; each month focusing on a different health related topic. And, then, they handed the reins to us — looking to Ten Adams to spread the word + share the wellness love. We came back with a fun branded look to use for any + all wellness-related messages throughout the year. That’s where our “Well Hello” came in. “Well Hello” is a symbol — a signal to consumers to keep their eyes + ears open for a wellness opportunity from Witham. We used Witham’s signature bright colors — healthy, lively + full of energy. Print ads were designed to include a simple monthly header, demonstrating the consistency + frequency of the messaging (and the depth of Witham’s commitment). We also used Witham’s hallmark blue block from their logo to promote “Stay Well” — another visual cue to a Witham wellness message. The wellness messaging kicked off with a simple brand ad that shared Witham’s commitment to keeping the community well, introducing just what it means to get a “Well Hello” from Witham. It was quickly followed up by the first screening event ad for January followed by February. We’re moving into March + April’s messaging, ready to start bringing this feel-good initiative to life!

Advertising Webinar: 12/13 at 3pm EST

Healthcare advertising does not have to be bland or undifferentiated.  It does not have to translate to pictures of sick people, equipment or doctors. We’ve all been there… “Where’s the photo of the equipment?” “We are not showing the doctor.” “The logo isn’t big enough!”  “The patient doesn’t look sick enough.” …on and on and on. Sound familiar? If so, you may be in need of some serious help! If not, what we have found at Ten Adams is that a lot of healthcare advertising isn’t necessarily bad. It just does not stand out, causing consumers to pass over it. So, how do we stand out in a sea of sameness? Join Ten Adams for an hour long webinar on December 13th at 3 PM Eastern to discover how to: Reinforce the value of dynamic creative ideas while evolving your brand and brand architecture Use the right mix of media to get your message noticed Track results to know if marketing is working FEATURED SPEAKER: Kris Laufer, Vice President Creative, Ten Adams Kris joined the Ten Adams team in 1992, and has more than 25 years of creative experience in the advertising industry. The past 15-plus years have been focused solely on healthcare marketing. As Creative Director, Kris leads the award-winning creative team at Ten Adams’ in developing campaigns aligned with research and strategy. Don't miss this opportunity to learn how to evolve a brand through good, solid creative ideas delivered with the right mix of media to get your message noticed. Space is limited. Register here to hold your spot.